About difficulty signing in to your website account

If you're having difficulty signing in to your website account, you may be entering in an incorrect account information.

Here are some things you can check:

Clear your browser's cache

We have a great article in InfoTech about this.

CAPS Lock and NUM Lock on your keyboard

Passwords are case sensitive, so "PASSWORD" and "Password" are recognized as two different passwords.

Incorrect Username

If you cannot recall your account's username, then go to Reset Password and type in your email address.

Incorrect E-mail Address

Your email address must be in this format: username@domain.com (or .net, .org, .edu, etc.). If you have more than one email address, be sure that you're using the correct email address for the account you are trying to access. Also, if your browser is set to auto-complete the email, make sure it's the correct e-mail address listed.

Incorrect Password

If you're sure you're using the correct username or email address, try to reset your password. For more information, go to Reset Password.